Refund policy

Last updated: 6 November 2026

Purchases at a vending machine

Northernstar provides software to vending machine operators. The items in a machine are sold by the operator who owns that machine, not by Northernstar.

Machines that run on our platform refund automatically. If you pay and the machine fails to give you the item, the money is refunded to the same account you paid from. You do not need to apply for it. How long the money takes to show in your account depends on your bank and your UPI app.

If a refund has not reached you, or something else went wrong with a purchase, contact the operator named on the machine. If you cannot reach them, write to us and we will help you find the payment. Please send the date and time of the payment, the amount, the UPI transaction reference from your UPI app, and where the machine is.

Northernstar software fees

Fees for our software are not refunded once the billing month has started. If you were charged by mistake, contact us and we will correct it.

Contact

Email support@northernstar.tech or call +91 86000 97331.