Privacy policy

Last updated: 6 November 2026

This website

This website has no accounts, no forms and no tracking or advertising scripts. It loads the Inter font from Google Fonts, so your browser contacts Google to fetch the font.

Our platform

Operators use our platform to run their vending machines. The platform holds the operator's business data, such as machines, products, stock, orders, payment references and the accounts of the operator's staff. We handle this data for the operator, to provide the service. Each operator can see only its own data.

Buying at a machine

You do not need an account to buy at a machine. You pay by scanning a QR code with your UPI app. Your UPI PIN and bank details are entered in your UPI app and are never seen or stored by Northernstar. The platform keeps payment confirmation details, such as the transaction reference, the amount and whether the payment succeeded, so that a payment can be matched to a purchase and refunded if the machine fails.

Contacting us

If you write or call us, we use the details you give, such as your name, email address, phone number and, if your message is about a payment, the payment reference, only to answer you and to deal with your request.

Sharing

We do not sell your information. We share it only with the operator it belongs to, with payment providers to process payments and refunds, with the service providers that host our systems and handle our email, and where the law requires us to.

Keeping information

We keep records for as long as we need them to provide the service, handle refunds and complaints, and meet legal requirements.

Your questions

To ask what information we hold about you, or to ask us to correct or delete it, email support@northernstar.tech or write to the address in the footer.

Changes

If we change this policy, we will update the date at the top of this page.